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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
292 ratings and 136 comments received in the last 90 days.
01 February 2025
Everyone was so helpful and friendly. Explained everything wven when asked the same thing several times!
22 January 2025
Lee was responsive I all communications and kept me updated the car
15 January 2025
Kept informed. Nice showroom and good coffee (makes a difference!) Helpful staff
03 January 2025
The team were amazing accommodating didn't take too much of our time as they appreciated we travelled from far. Answered any questions we had. Everything was ready to go when we reached the centre.
03 January 2025
Professional
03 January 2025
happy that we made the switch to BMW from years of purchasing Audi cars .
18 December 2024
Super quick and efficient
16 December 2024
They were professional and assisted me with my questions. They gave me a courtesy car whilst rectifying two issues on my new car
14 December 2024
Top team. Friendly from Sales staff through to Dealer Principal Customer focussed
09 December 2024
After a initial issue due to the new car being damaged on delivery, both Ian and Lee put things right and the service has been great and I would certainly use them again. Thanks, guys.
08 December 2024
The day was made special and became a memorable experience thanks to the efforts of Nick Irish
28 November 2024
Clear instructions. Collected from the station. Thorough description of the car. Nice that a number plate was selected with my initials (luck or otherwise). Flexible.
21 November 2024
good handover, nice people to deal with!
18 November 2024
Your branch was welcoming to me and my wife and assured us of a happy experience. Nick Irish was professional in his manner and presentation of the features and benefits of owning a BMW.
09 February 2025
They did the work promptly
07 February 2025
Not confined engine codes will come back after warranty. DPF one come on twice in last year.
06 February 2025
Staff go to great lengths to help
05 February 2025
Excellent service
03 February 2025
Couldn't be more helpful.
03 February 2025
Very satisfied, car only in for MOT
02 February 2025
Staff were great although issue above prevents 5 stars
02 February 2025
Starting from the welcoming smile of the receptionist (Tracey) to the final delivery of the required work (Henry). Tracey found an office for me which allowed me to work for the duration of my visit - with a hot coffee & treats.
01 February 2025
Understood my requirements for the car and finance and made the whole process easy.
01 February 2025
Additional work completed at reasonable price. Liam in service looked after me really well.
01 February 2025
All great
31 January 2025
The Service Assistant, Kyveli, provided customer service over and above. I had not expected to leave my vehicle in the garage for several days, but because I was advised I would be unable to take it away due to recalls she arranged everything.
31 January 2025
Kept informed.
31 January 2025
Everyone on the ball and focused
30 January 2025
Overall poor experience from service adviser. Also technician said spark plugs had to be replaced when they were less than 2 months old
30 January 2025
The recall / while you wait visit was simple and service agent was helpful.
29 January 2025
So much more professional than Cobham or Guildford where I had dreadful experiences, one resulting in my hub caps going missing and denials from Vines. Tell every bmw owner I know to stay away from both branches. Cobham lost my keys after a service
28 January 2025
A small dispute over the final pricing, this had moved moved from previous values but was easily corrected once discussed
28 January 2025
Very satisfied, all done as expected, always looked after and kept informed.
28 January 2025
Friendly, helpful staff and a very comfortable lounge area in which to sit with a plentiful supply of drinks and snacks.
28 January 2025
took the time to listen and understand the situation
27 January 2025
Services has always been excellent No hesitation in all my queries Always been efficient even at difficult situations Even for sudden emergency been very reliable
25 January 2025
The service was quick and I was able to pick the car up much earlier than I has expected.
25 January 2025
Not five stars because the part wasn't available and I have to take it back
25 January 2025
10 out of 10 from reception to parts being obtained in a very timely manner.
24 January 2025
very pleasant, helpful staff, prompt service
23 January 2025
Car was not cleaned too well
23 January 2025
It always feels as if there is something expensive wrong - which shouldn't happen to a car that is less than 3 years old. Lots of use of emotive language when reporting it back feels like pressure to spend money.
19 January 2025
Quick easy and efficient.
18 January 2025
Made to feel like you're the only person visiting that day although the place is busy.
16 January 2025
My car was rushed, no effort to be done early in the day despite early drop off-missed the a/c refresh requested and no mention made of brake wear mentioned in vehicle health check, the details of which were mixed with a different vehicle!
15 January 2025
Good service
14 January 2025
Well organised, timely and welcoming, helpful staff. A significant improvement over previous experience there.
14 January 2025
The personal service is great - nice people and an amazing space surrounded by shiny new BMW stuff
14 January 2025
Generally dissatisfied with vehicle health checks. Particularly brake linings and pads. See last four health check readings. Leaves me with no choice but to take the vehicle elsewhere.
14 January 2025
I am very happy with the service from the staff I collected the car from and the maintenance staff. I had to put air in the tyres of the loan car.
14 January 2025
Because I was completely satisfied with the service experience at Group 1 Hindhead.
13 January 2025
Always come here and never been disappointed.
13 January 2025
1st class service from start to finish
13 January 2025
Liam went above and beyond expectations to assist
13 January 2025
Service was done, staff were very good. However I asked for the BMW dash cams to be re stuck. The rear in particular keeps on coming off and I have spent a fair bit of money buying pads. This was not done and no explanation as to why it was not
08 January 2025
Sourced new tyres over night and next day appointment. Henry was very helpful and excellent in keeping me informed and called when he said he would . Well done excellent customer service !
08 January 2025
Group 1 did their best but the part simply wasn't available. They are not to blame for any of my issues .
07 January 2025
Is it's include complementary wash and clean, including vehicle health checks.
05 January 2025
Good service, very professional.
03 January 2025
There was nothing significant to be carried out, so the short time with the staff then was entirely satisfactory.
02 January 2025
Hannah was brilliant she was a great service advisor who kept me up to date! The tech did a great job and the service was complete in good time!
02 January 2025
From the moment I arrived the whole process was polite and seamless. My representative was able to communicate everything I needed to know in a calm friendly manner. So if you are handing out rewards, I would definitely nominate him.
30 December 2024
Work done albeit a longer wait than advised
30 December 2024
Excellent service
30 December 2024
Perfect service
29 December 2024
Staff very helpful
29 December 2024
Got me booked in for a fail repair really quickly. Diagnosed and repaired fault within 24 hours and had my car back with me on Christmas Eve. Very impressed with speed of repair overall and for helpful and polite service.
29 December 2024
Not sure how good the mechanics are. They have replaced some soare parts on my other car however the problem was not sorted at the end.v
29 December 2024
Would have been 5 stars but didn't get the complementary wash and health check
28 December 2024
Very helpful
27 December 2024
Everything was ready for me and Henry and the other staff took very good care of me
26 December 2024
Always polite, efficient and genuine people to deal with
26 December 2024
Did not want to know when I encountered a problem with my car immediately after its service. Not concerned that I informed them they had not secured the air filter housing in place - the bolts were missing! Plus spark plug 4 was loose!
25 December 2024
Good service
24 December 2024
no issues
23 December 2024
Felt very easy throughout
23 December 2024
All issues fixed
21 December 2024
The flexibility in booking in the first place. The greeting and care upon arrival. Given an office to work from for an hour was exceptional. Your driver giving me a lift home.
19 December 2024
I was kept in the loop on the progress of the repairs and that made it easy for me to plan my schedule. And I got a courtesy car wash when all was done.
19 December 2024
Prompt while-you-wait serive with comfortable customer area.
19 December 2024
Not all jobs carried out.
17 December 2024
Was not contacted that car was in the care. Petrol in car 'vanished' - no reason given. Suggested our fault. Car given back to wife with no petrol. Tires not calibrated. Tires all under recommended pressure and had to resolve myself.
17 December 2024
Lack of response was terrible. Also the manager was meant to get back to me and did not. Once when my wife was in the dealership I suspect that she hid from her. My wife currently has a mini but that will be sold shortly as we can't take the risk.
17 December 2024
Because the service is always excellent
16 December 2024
Completed the work as expected
15 December 2024
Everything dealt with quickly and efficiently - friendly and helpful service Team
14 December 2024
On this occasion, I was kept fully informed as to the progress of my car through the workshop.
13 December 2024
Quick and easy
12 December 2024
Whilst the diagnostics and resolution of the problem took far longer than initially advised I was kept informed by the advisor on a daily basis.
12 December 2024
Very helpful and professional staff
12 December 2024
My service advisor was knowledgeable about what the car was in for and gave me a good idea of how long it would take
12 December 2024
Problem fixed totally
11 December 2024
I can enjoy the coffee while I wait for my car to be serviced
11 December 2024
It would have been five stars but unfortunately the team forget the complimentary wash and vacuum
10 December 2024
No parking available for drop off. Parts required not on site. No communication when work was complete.
09 December 2024
Appalled at how BMW failed me on mot when I said do not put through mot as obvious number is missing and brake pad sign up. They hand me afternoon to say you've failed MOT!!!!
09 December 2024
Quick, polite and knowledgeable staff
09 December 2024
Great personal customer service
09 December 2024
Apart from having to climb into the Xmas tree to access the key boxes it everything else was okay.
09 December 2024
Henry was very friendly and polite and kept me informed as to what was happening to my car. He also kept to his promise and phoned me the following day with the outcome of a problem I had with my car
08 December 2024
When my required phone number was unanswered and my call was passed via another if it was still not answered left to ring.
07 December 2024
Work done on time. Communication was good.
06 December 2024
Everything was done as stated. Very good communication. Very helpful staff throughout. Front line Service team were on top of the recall requirements. Loan car was a very smooth process. Helpfully proactive in checking my car out.
05 December 2024
On this occasion, worked as it should
05 December 2024
Everything fixed.
04 December 2024
World done on time no additional charges,
03 December 2024
Easily booked in with service manager and collected on time.
03 December 2024
Job Dane well
02 December 2024
Did everything necessary
01 December 2024
One small point to follow up on
29 November 2024
Friendly
28 November 2024
Everything was good and is good.
28 November 2024
Staff very polite and attentive
28 November 2024
Excellent service
27 November 2024
The costs for recommended additional work was disproportionately high and left me with the impression of being upsold.
27 November 2024
All done well and I was kept informed
26 November 2024
The staff are polite and helpful
25 November 2024
Very satisfied
24 November 2024
No hick ups they explained all very well these guys are great communicators
24 November 2024
I had a wheel valve replaced on returning home I found the locking wheel nut was missing but the pouch was on the boot floor. So I've tried to contact them to ask if I could have it back. With no one answering the phone ence my dissatisfaction
23 November 2024
For most of the time there is no service related experience that is a problem. If there is an occasional problem that is pointed out the customer can be confident that it will be dealt with.
23 November 2024
The staff were very helpful and professional especially the service representative Fate.
23 November 2024
Service reception is considerate, thoughtful and have a positive outlook on customer care from parking my vehicle through to paying the bill for servicing.
23 November 2024
Fay has excellent product knowledge remains very calm throughout
23 November 2024
Timely and efficient service.
23 November 2024
Very good customer service. Hats off to the staff I've encountered.
21 November 2024
No problems kept informed of progress with supporting video
18 November 2024
Confusing over what work needed to be done, and cost of actual work done. [ £80 for minor scratches hardly visible ] Deeper cuts [front nearside lower bumper] were ignored. We were led to believe the £80 was to correct item 2.
18 November 2024
Helped me out of a jam with a smile
18 November 2024
Clear and concise service, excellent explanation to why things are happening or required
18 November 2024
One small thing missed so no perfect score.
18 November 2024
All was very efficient
18 November 2024
Very efficiant
18 November 2024
Service fine, but should have been told the brake fluid needed to be done. Although this was an option, it wasn't taken, but if I had known it needed to be done in a couple of months I would have had it done
15 November 2024
Really good service and Henry kept me abreast of the progress
04 February 2025
Nick Irish (sales) was brilliant - guided me through the process of part exchanging and buying a new car. Always at the end of the phone if I had any questions. Top class service.