OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
274 ratings and 131 comments received in the last 90 days.
18 November 2024
Your branch was welcoming to me and my wife and assured us of a happy experience. Nick Irish was professional in his manner and presentation of the features and benefits of owning a BMW.
04 November 2024
The staff were friendly, knowledgeable and helpful throughout the process. All my questions were dealt with thoroughly with great professionalism
28 October 2024
I was treated as a serious customer from the start. They went out of their eay to source a car that met my specifications. Having finally to place an order they kept me up to date on progress.
21 October 2024
Great experience from start to finish.
17 October 2024
Brilliant customer service, quality car and after service.
08 October 2024
The whole process was seemless from start to finish with prompt responses to questions. Top service from the Sales team, Lee is first class & a pleasure to deal with as is Ian too.
03 October 2024
I keep returning to BMW Hindhead due to the professionalism and friendliness of the staff. Nothing is too much trouble for Ian Foden, Steve Hunter, and especially my sales contact, Lee Middlemiss. All, including the Receptionists, are a credit to BMW
30 September 2024
Lee was professional and efficient.
28 September 2024
Brilliant service, showed me everything I needed to know and the car was already showing in the app.
27 November 2024
All done well and I was kept informed
27 November 2024
The costs for recommended additional work was disproportionately high and left me with the impression of being upsold.
26 November 2024
The staff are polite and helpful
25 November 2024
Very satisfied
24 November 2024
I had a wheel valve replaced on returning home I found the locking wheel nut was missing but the pouch was on the boot floor. So I've tried to contact them to ask if I could have it back. With no one answering the phone ence my dissatisfaction
24 November 2024
No hick ups they explained all very well these guys are great communicators
23 November 2024
Timely and efficient service.
23 November 2024
Very good customer service. Hats off to the staff I've encountered.
23 November 2024
The staff were very helpful and professional especially the service representative Fate.
23 November 2024
For most of the time there is no service related experience that is a problem. If there is an occasional problem that is pointed out the customer can be confident that it will be dealt with.
21 November 2024
good handover, nice people to deal with!