OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
222 ratings and 121 comments received in the last 90 days.
08 April 2024
The experience was ok but certainly not "premium". The saleswoman was new and lacked experience. It felt like I need to lead her through the sales process rather than the other way round and was a little chaotic at times.
04 April 2024
Very smooth purchase. Car was available in timescale specified.
01 April 2024
Ben, Lee and Ian were attentive, professional and friendly and as honest as they could be
30 March 2024
Coffee on arrived and a quick transaction
30 March 2024
Very happy the car was in stock so I had it within a week and Lee went through all the controls with me and made sure I was 100% happy with everything before I left.
28 March 2024
Everything was perfect. Such an easy process.
26 March 2024
Delivery was 3 weeks later than expected
26 March 2024
Really nice experience with welcoming, friendly and smily faces, efficient with all the paperwork done up front
24 March 2024
Kathryn took time with great patience to both sell me what I wanted and handover.
24 April 2024
Service done in a speedy manner and they kept me advised of progress
24 April 2024
Staff attentive and very helpful. Only reason not a 5 - main dealer pricing (appreciate you get MD quality which comes at a premium)
24 April 2024
Friendly courteous staff. I was especially grateful for the courtesy car wash
24 April 2024
Polite and efficient
22 April 2024
Good service
22 April 2024
best group in a long time I have been dealing with since driving a BMW
21 April 2024
Why not. This was a recall and all was done swiftly and seems OK>
21 April 2024
Positive and Liam was very helpful
20 April 2024
Very good customer experience
19 April 2024
Easy to organise the visit and courtesy car, good communication before arrival and while the car was being serviced, friendly staff
23 April 2024
I have purchased three cars from BMW Hindhead and Mark Byron has always looked after me in such a positive, professional and friendly manner.