About Your Local BMW Retailer

01428 853598

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

229 ratings and 115 comments received in the last 90 days.

25 April 2025

Quick to answer questions, nothing was too much trouble. The car I have now is a big change from my previous vehicle but Chris spent a significant amount of time going through the features with me on delivery of the car

02 April 2025

I was in a rush which probably didn't help but would be good to have an expedited process for those who have popped out from work and perhaps have less time on their hands

02 April 2025

The sales representative, Chris Read was professional and courteous and he was informative and provided us with unbiased suggestions when we were unsure on certain situations. His dedication really made a difference.

01 April 2025

Lee is very professional and easy to deal with

31 March 2025

From the moment you arrive, where you are welcomed by Tracy at reception, you are treated as a respected individual by all who you meet. The staff show an interest in you and get to know you. On every visit they make you feel important.

26 March 2025

Felt like a fair deal, buying and handover process handled well. Managed to use their network to source the right car in a reasonable time.

23 March 2025

Felt like a valued customer.

21 March 2025

All of the staff are excellent -- particularly 10 out of 10 for Nick Irish (Sales Executive) and Tracy (Reception) -- but car parking at the showrooms is a disaster and telephone communications can be difficult at times.

19 March 2025

Taken care of and treated well

12 March 2025

Quick and easy to deal with, good knowledge of the product

See all reviews

11 March 2025

Proactive comms Handover was very smooth and clear

11 March 2025

Personalable and professional , Lee Midlemass is a credit to the BMW centre i dealt with

10 March 2025

Got the car on the date agreed, hanover was seamless. Steve Chambers was entirely helpful and professional.

10 March 2025

Responsive sales person through the purchase process, good handover on pick up day. Sales Manager checking everything ok

08 March 2025

Chris and the team worked hard and found me the spec of car I wanted, communication was excellent throughout purchase to delivery, the team had great knowledge of the car and had the time for a good induction on collection.

05 March 2025

The staff were friendly and helpful with only a minor mistake in the paperwork that was quickly corrected.

10 May 2025

Very satisfied, came back all washed & cleaned

07 May 2025

see above

07 May 2025

Good service, very informative throughout and service well completed ahead of time

07 May 2025

Kept fully informed and vehicle was immaculate.

07 May 2025

Easy to book and collect

06 May 2025

Carried out the necessary work quickly and kept me informed

05 May 2025

Kept inform on the progress of my vehicle

04 May 2025

Always puts customer first although it would be nice to have cold drinks and better snacks

04 May 2025

See above

04 May 2025

As above

See all reviews

02 May 2025

Very good service

30 April 2025

Service great but cost too high

29 April 2025

As above

24 April 2025

Fixed first time

23 April 2025

Very friendly and helpful team especially Henry (Winfield).

23 April 2025

I found the customer service agent endeavouring to keep me posted on the repair timeline. However he was unable to manage expectations as parts not arriving when expected, created delays that I was not expecting or that had been indicated to me.

20 April 2025

Prompt and good standard

19 April 2025

Friendly and efficient Service Team

17 April 2025

Car was finished on time and washed and vacuumed

16 April 2025

Service staff were excellent . Henry kept me informed and ensured i had a suitable hire car to use.

15 April 2025

No outcome on problem given

13 April 2025

A very professional team. Henry and Faye are top notch

11 April 2025

Josh went above and beyond, greatly appreciated.

10 April 2025

Service is not worth as per the price

07 April 2025

My best experience with a BMW dealer. Group 1 Hindhead are ahead of the rest

03 April 2025

All done as discussed, perhaps call back to customer could be improved upon, but I appreciate they are busy

03 April 2025

Car was looked after ,cleaned and the professional staff is everything I expect from bmw

02 April 2025

The whole experience was very good BUT prices appear to have increased quite a bit??

02 April 2025

No confidence in Hindhead BMW GROUP 1

02 April 2025

The car was returned promptly

02 April 2025

Because I am happy with the service I received.

01 April 2025

Friendly staff and good waiting area with work desks / internet.

31 March 2025

We were late due to a road closure - there was no fuss made they dealt with the situation very calmly.

31 March 2025

Amazing service and friendly/professional staff.

31 March 2025

See above

31 March 2025

It would have been 5 stars if the car had been cleaner when collected : after spending about £3000 on a repair it was a bit disappointing that it was a bit grubby!

30 March 2025

Fitted tyre quickly, washed car and provided work space.

30 March 2025

The recall was carried out on time with a minimum of fuss. They also carried out a free vehicle check and vehicle clean which was much appreciated.

29 March 2025

as would expect

27 March 2025

Everything went very smoothly. I was given good updates by your customer service and maintenance teams which I found very helpful. The car was gleaming on its return.

26 March 2025

Everyone at every stage has been friendly and helpful

26 March 2025

Amazing service provided.

25 March 2025

Difficult to contact service advisor when needed

25 March 2025

Great customer service from Josh. Kept up to date throughout the day.

24 March 2025

Henry on the service desk was excellent: friendly, professional and efficient. But the overall experience is always fraught with delays and a feeling of not being able to trust the recommendations given.

22 March 2025

Service as expected.

22 March 2025

Very helpful staff Kept me informed of prgress

22 March 2025

Slick

22 March 2025

Staff were brilliant but car was not washed very well. Lots of parts missed jnside and out. Seemed like a rushed job for the car wash guy who was apparently on his own. Could do with a second man on car wash as its included in the service package.

21 March 2025

I was well looked after at Hindhead, being able to work there while I waited and the lady on reception was very helpful, even making me a cup of tea

21 March 2025

Welcoming, knowledgeable and efficient

20 March 2025

From the moment I arrived in the carpark every member of staff was attentive and and friendly. Henry from the service department was top notch , could not do enough for us!

19 March 2025

This was our 1st time using Hindhead, we usually use the Portsmouth branch. We would now chose to use Hindhead now as our experience with them has been a vast improvement and very pleasant compared to Portsmouth.

17 March 2025

Service at reception was excellent.

17 March 2025

Everything explained clearly and solutions founds

17 March 2025

The car was serviced whilst I waited, free WiFi (useful to complete work) and coffee made life much more comfortable.

17 March 2025

Service is exceptional atm - great work.

15 March 2025

Kept informed with realistic timings and good to have a video of your car and any issues at the end of the service. I feel my car is being well looked after and this will be safe on the road.

14 March 2025

Good service

13 March 2025

Service advisors keep you informed of the progress.

12 March 2025

Because I was happy with the work carried out (even if the brakes were a bit expensive). Particularly pleased that they found the source of the leak

10 March 2025

The agent i was dealing with, Henry, was very attentive, he kept me up to date with progress, explained the costs involved and made me feel at ease with the service.

10 March 2025

The service was extremely efficient and the staff also issued me with a lovely courtesy car. The gentleman who served me was really polite and professional and should definitely be recognised for professionalism

10 March 2025

Overcharged rude staff my daughters both purchased at your garage but will never return the way I was treated

09 March 2025

No problems

09 March 2025

Good customer service from Henry. Parts had not been ordered in advance to be fitted on the car. If parts can only be ordered after an investigation has been undertaken BMWs car booking service needs to be updated to advise customers upfront.

09 March 2025

As above

08 March 2025

Keen to help from the welcome on arrival through to delivery of service video and the cheerio on leaving

08 March 2025

Excellent facilities for a while-u-wait MOT

07 March 2025

Service good but a technical issue meant I had to return the following day

07 March 2025

Henry was given fantastic service. He was friendly and helpful

06 March 2025

Josh was great but I had to leave my car from Fri-Mon and there were no loan cars which at short notice is to be expected.

06 March 2025

Good job

05 March 2025

Everything just right. Steven Chambers was extremely helpful

04 March 2025

All work completed at a reasonable cost.

03 March 2025

First class service every time we visit

03 March 2025

The perfect service visit. Greeted on arrival, great facilities for me to work while waiting, progress updates, advice on future service options and shown back to my freshly valeted car. Thank you!

02 March 2025

The sales rep was very helpful and proactive. I would probably have bought the wrong car without his help and he made a big effort finding the right one. It was actually all very easy.

01 March 2025

Josh and Hannah were great.

01 March 2025

I was dealt with courteously and efficiently.

01 March 2025

Aside form the cost the rest of the service was done ok although again . . . the car wasn't properly washed ie. front spoiler hadn't been cleaned but the inside had been vacuumed and the rest of the car was clean.

27 February 2025

All good, apart from it was disappointing that I had to find the EGR apology from BMW on another desk and

27 February 2025

sorted the issue with my car, easy to organise courtesy car

26 February 2025

done all that i asked

25 February 2025

Clear explanations, kept informed.

24 February 2025

Poor from call centre - given incorrect info Good service from centre itself

24 February 2025

Very happy with the friendly, hassle-free & decently priced service. Only negative: complimentary car wash not provided on the day.

23 February 2025

Better service available elsewhere at a more sensible cist.

23 February 2025

Very satisfied. Henry was very helpful.

23 February 2025

Every visit, service and investigation done professionally and thorough. Thanks again to Josh Mason and the team in the workshop.

23 February 2025

Excellent service. The Group 1 team were very helpful in rescheduling my appointment at short notice. The waiting area was comfortable and had good facilities.

22 February 2025

Josh was very good - kept me updated with realistic timescales each visit, very polite and helpful in sorting out issues with the car

22 February 2025

Completely satisfied.The customer service liased with my trye insurance company and sorted the two tyres that i needed by this insurance method. My brake pads were changed and are now working great.

21 February 2025

Can't give 5 stars because they were fixing a problem that was caused by tracking on a car I bought from them

21 February 2025

The cost, just to be told what was wrong with the car, and the quote to repair it which was £1300 more than my normal provider.

21 February 2025

Service centre employee Callum went above and beyond to get my car fault sorted out for me.

20 February 2025

Thank you to Liam who stayed behind along with a mechanic to change a tyre for mr so that I could complete the MOT

19 February 2025

A Good Team working with the customer

18 February 2025

Basically satisfied but you over promise and under deliver in as much as you offered an inclusive wash and hoovering as part of the service. Was not carried out and car was as dirty on delivery as when I left it with you... DISAPPOINTING!!!

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