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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
229 ratings and 115 comments received in the last 90 days.
02 April 2025
I was in a rush which probably didn't help but would be good to have an expedited process for those who have popped out from work and perhaps have less time on their hands
02 April 2025
The sales representative, Chris Read was professional and courteous and he was informative and provided us with unbiased suggestions when we were unsure on certain situations. His dedication really made a difference.
01 April 2025
Lee is very professional and easy to deal with
31 March 2025
From the moment you arrive, where you are welcomed by Tracy at reception, you are treated as a respected individual by all who you meet. The staff show an interest in you and get to know you. On every visit they make you feel important.
26 March 2025
Felt like a fair deal, buying and handover process handled well. Managed to use their network to source the right car in a reasonable time.
23 March 2025
Felt like a valued customer.
21 March 2025
All of the staff are excellent -- particularly 10 out of 10 for Nick Irish (Sales Executive) and Tracy (Reception) -- but car parking at the showrooms is a disaster and telephone communications can be difficult at times.
19 March 2025
Taken care of and treated well
12 March 2025
Quick and easy to deal with, good knowledge of the product
11 March 2025
Proactive comms Handover was very smooth and clear
11 March 2025
Personalable and professional , Lee Midlemass is a credit to the BMW centre i dealt with
10 March 2025
Got the car on the date agreed, hanover was seamless. Steve Chambers was entirely helpful and professional.
10 March 2025
Responsive sales person through the purchase process, good handover on pick up day. Sales Manager checking everything ok
08 March 2025
Chris and the team worked hard and found me the spec of car I wanted, communication was excellent throughout purchase to delivery, the team had great knowledge of the car and had the time for a good induction on collection.
05 March 2025
The staff were friendly and helpful with only a minor mistake in the paperwork that was quickly corrected.
07 May 2025
Easy to book and collect
07 May 2025
Kept fully informed and vehicle was immaculate.
07 May 2025
see above
07 May 2025
Good service, very informative throughout and service well completed ahead of time
06 May 2025
Carried out the necessary work quickly and kept me informed
05 May 2025
Kept inform on the progress of my vehicle
04 May 2025
Always puts customer first although it would be nice to have cold drinks and better snacks
04 May 2025
As above
04 May 2025
See above
02 May 2025
Very good service
30 April 2025
Service great but cost too high
29 April 2025
As above
24 April 2025
Fixed first time
23 April 2025
Very friendly and helpful team especially Henry (Winfield).
23 April 2025
I found the customer service agent endeavouring to keep me posted on the repair timeline. However he was unable to manage expectations as parts not arriving when expected, created delays that I was not expecting or that had been indicated to me.
20 April 2025
Prompt and good standard
19 April 2025
Friendly and efficient Service Team
17 April 2025
Car was finished on time and washed and vacuumed
16 April 2025
Service staff were excellent . Henry kept me informed and ensured i had a suitable hire car to use.
15 April 2025
No outcome on problem given
13 April 2025
A very professional team. Henry and Faye are top notch
11 April 2025
Josh went above and beyond, greatly appreciated.
10 April 2025
Service is not worth as per the price
07 April 2025
My best experience with a BMW dealer. Group 1 Hindhead are ahead of the rest
03 April 2025
All done as discussed, perhaps call back to customer could be improved upon, but I appreciate they are busy
03 April 2025
Car was looked after ,cleaned and the professional staff is everything I expect from bmw
02 April 2025
The whole experience was very good BUT prices appear to have increased quite a bit??
02 April 2025
No confidence in Hindhead BMW GROUP 1
02 April 2025
The car was returned promptly
02 April 2025
Because I am happy with the service I received.
01 April 2025
Friendly staff and good waiting area with work desks / internet.
31 March 2025
We were late due to a road closure - there was no fuss made they dealt with the situation very calmly.
31 March 2025
Amazing service and friendly/professional staff.
31 March 2025
See above
31 March 2025
It would have been 5 stars if the car had been cleaner when collected : after spending about £3000 on a repair it was a bit disappointing that it was a bit grubby!
30 March 2025
Fitted tyre quickly, washed car and provided work space.
30 March 2025
The recall was carried out on time with a minimum of fuss. They also carried out a free vehicle check and vehicle clean which was much appreciated.
29 March 2025
as would expect
27 March 2025
Everything went very smoothly. I was given good updates by your customer service and maintenance teams which I found very helpful. The car was gleaming on its return.
26 March 2025
Everyone at every stage has been friendly and helpful
26 March 2025
Amazing service provided.
25 March 2025
Difficult to contact service advisor when needed
25 March 2025
Great customer service from Josh. Kept up to date throughout the day.
24 March 2025
Henry on the service desk was excellent: friendly, professional and efficient. But the overall experience is always fraught with delays and a feeling of not being able to trust the recommendations given.
22 March 2025
Service as expected.
22 March 2025
Very helpful staff Kept me informed of prgress
22 March 2025
Slick
22 March 2025
Staff were brilliant but car was not washed very well. Lots of parts missed jnside and out. Seemed like a rushed job for the car wash guy who was apparently on his own. Could do with a second man on car wash as its included in the service package.
21 March 2025
I was well looked after at Hindhead, being able to work there while I waited and the lady on reception was very helpful, even making me a cup of tea
21 March 2025
Welcoming, knowledgeable and efficient
20 March 2025
From the moment I arrived in the carpark every member of staff was attentive and and friendly. Henry from the service department was top notch , could not do enough for us!
19 March 2025
This was our 1st time using Hindhead, we usually use the Portsmouth branch. We would now chose to use Hindhead now as our experience with them has been a vast improvement and very pleasant compared to Portsmouth.
17 March 2025
Service at reception was excellent.
17 March 2025
Everything explained clearly and solutions founds
17 March 2025
The car was serviced whilst I waited, free WiFi (useful to complete work) and coffee made life much more comfortable.
17 March 2025
Service is exceptional atm - great work.
15 March 2025
Kept informed with realistic timings and good to have a video of your car and any issues at the end of the service. I feel my car is being well looked after and this will be safe on the road.
14 March 2025
Good service
13 March 2025
Service advisors keep you informed of the progress.
12 March 2025
Because I was happy with the work carried out (even if the brakes were a bit expensive). Particularly pleased that they found the source of the leak
10 March 2025
The agent i was dealing with, Henry, was very attentive, he kept me up to date with progress, explained the costs involved and made me feel at ease with the service.
10 March 2025
The service was extremely efficient and the staff also issued me with a lovely courtesy car. The gentleman who served me was really polite and professional and should definitely be recognised for professionalism
10 March 2025
Overcharged rude staff my daughters both purchased at your garage but will never return the way I was treated
09 March 2025
No problems
09 March 2025
Good customer service from Henry. Parts had not been ordered in advance to be fitted on the car. If parts can only be ordered after an investigation has been undertaken BMWs car booking service needs to be updated to advise customers upfront.
09 March 2025
As above
08 March 2025
Keen to help from the welcome on arrival through to delivery of service video and the cheerio on leaving
08 March 2025
Excellent facilities for a while-u-wait MOT
07 March 2025
Service good but a technical issue meant I had to return the following day
07 March 2025
Henry was given fantastic service. He was friendly and helpful
06 March 2025
Josh was great but I had to leave my car from Fri-Mon and there were no loan cars which at short notice is to be expected.
06 March 2025
Good job
05 March 2025
Everything just right. Steven Chambers was extremely helpful
04 March 2025
All work completed at a reasonable cost.
03 March 2025
First class service every time we visit
03 March 2025
The perfect service visit. Greeted on arrival, great facilities for me to work while waiting, progress updates, advice on future service options and shown back to my freshly valeted car. Thank you!
02 March 2025
The sales rep was very helpful and proactive. I would probably have bought the wrong car without his help and he made a big effort finding the right one. It was actually all very easy.
01 March 2025
Josh and Hannah were great.
01 March 2025
I was dealt with courteously and efficiently.
01 March 2025
Aside form the cost the rest of the service was done ok although again . . . the car wasn't properly washed ie. front spoiler hadn't been cleaned but the inside had been vacuumed and the rest of the car was clean.
27 February 2025
All good, apart from it was disappointing that I had to find the EGR apology from BMW on another desk and
27 February 2025
sorted the issue with my car, easy to organise courtesy car
26 February 2025
done all that i asked
25 February 2025
Clear explanations, kept informed.
24 February 2025
Poor from call centre - given incorrect info Good service from centre itself
24 February 2025
Very happy with the friendly, hassle-free & decently priced service. Only negative: complimentary car wash not provided on the day.
23 February 2025
Every visit, service and investigation done professionally and thorough. Thanks again to Josh Mason and the team in the workshop.
23 February 2025
Very satisfied. Henry was very helpful.
23 February 2025
Better service available elsewhere at a more sensible cist.
23 February 2025
Excellent service. The Group 1 team were very helpful in rescheduling my appointment at short notice. The waiting area was comfortable and had good facilities.
22 February 2025
Josh was very good - kept me updated with realistic timescales each visit, very polite and helpful in sorting out issues with the car
22 February 2025
Completely satisfied.The customer service liased with my trye insurance company and sorted the two tyres that i needed by this insurance method. My brake pads were changed and are now working great.
21 February 2025
Can't give 5 stars because they were fixing a problem that was caused by tracking on a car I bought from them
21 February 2025
The cost, just to be told what was wrong with the car, and the quote to repair it which was £1300 more than my normal provider.
21 February 2025
Service centre employee Callum went above and beyond to get my car fault sorted out for me.
20 February 2025
Thank you to Liam who stayed behind along with a mechanic to change a tyre for mr so that I could complete the MOT
19 February 2025
A Good Team working with the customer
18 February 2025
Basically satisfied but you over promise and under deliver in as much as you offered an inclusive wash and hoovering as part of the service. Was not carried out and car was as dirty on delivery as when I left it with you... DISAPPOINTING!!!
15 February 2025
Great service done to my car but admin team is a bit disappointing.
25 April 2025
Quick to answer questions, nothing was too much trouble. The car I have now is a big change from my previous vehicle but Chris spent a significant amount of time going through the features with me on delivery of the car