OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
224 ratings and 86 comments received in the last 90 days.
02 July 2024
Faultless and a pleasure to deal with.
02 July 2024
See above. Plus the car was delivered early unlike 2021.
13 June 2024
I enjoyed the day - the team took time to go over the car specs with me and the handover was straightforward.
29 May 2024
Knowledgeable and responsive sales and business team.
23 May 2024
Everything was explained and covered well
23 May 2024
Smooth sailing throughout the whole purchase of the car
22 May 2024
I had many questions regarding settings and bmw apps. All were dealt with professionally and satisfactorily.
22 May 2024
Smooth process with explanations and opportunities to ask questions.
08 May 2024
Very helpful, delivered the car to the spec and timeline as promised.
21 July 2024
Problem fixed and comprehensive review of the car provided
21 July 2024
Great service with all communication coming from the team at Group 1 without me needing to call. Helped me with some goodwill, which was much appreciated. Well done.
20 July 2024
Work completed as promised
20 July 2024
Service and checks completed thoroughly, within time estimates and with high degree of courtesy and information sharing from reception to departure
20 July 2024
The whole process from booking delivering inspection work and collection superb
18 July 2024
All staff are exceptionally diligent and knowledgeable
17 July 2024
Positive experience
17 July 2024
Outstanding service
17 July 2024
Relieved that 2 faulty tyres were spotted and replaced, thank you for this.
16 July 2024
Please see my comments above. After having spent over £5k having the transfer box replaced, I had to pay for the rectification of faults caused by BMW as well as numerous one hour round trip visits from home to Hindhead.
03 July 2024
Car was ready when I arrived. clean, and ready to go.