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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
125 ratings and 60 comments received in the last 90 days.
02 June 2025
Helpful and knowledgeable
25 April 2025
Quick to answer questions, nothing was too much trouble. The car I have now is a big change from my previous vehicle but Chris spent a significant amount of time going through the features with me on delivery of the car
26 June 2025
Very helpful
25 June 2025
Very helpful. Very knowledgable. Work completed in a timely fashion.
23 June 2025
My tyres were reported to need replacing but nobody followed up with a call to me, as mentioned in the video. Other than that, couldn't fault the service.
22 June 2025
My BMW was in for a routine MOT. I requested that the driveshafts could be checked (I had recently observed a slight knocking/turning sound). The Technician duly did this - all normal. He reported that a rear wheel not torqued up - result, sorted!
20 June 2025
The staff at Hindhead are very professional and know me by my first name as there have been so many problems with my car. It must be very embarrassing for them.
18 June 2025
Although the car came in for some warranty work which unfortunately has to be reverted back to the dealership the car was purchased from.
16 June 2025
Service staff were considerate and respectful
16 June 2025
As soon as I picked up the vehicle with new brake pads and two new tyres I noticed it made a new noise, when I called to ask I was told it needed another investigation as if after having the car for two days for a major service there could be somethi
13 June 2025
Very good service
12 June 2025
Great service, efficient and friendly
11 June 2025
The young men couldn't be more helpful and polite
09 June 2025
Helpful and diligent.
03 June 2025
The service by the whole team
01 June 2025
See above
28 May 2025
Professional and courteous
27 May 2025
good service from booking to completion of work on the day
27 May 2025
MOT completed on time . Kept informed all the time
25 May 2025
Would have been 5 stars but took slightly longer than expected
25 May 2025
Managed to get a quick rebook after not being able to attend previous booking due to work commitments. Neil was awesome as usual ! Also spoilt rotten with loaner for the day! ????
24 May 2025
I was able to secure when I needed it.
24 May 2025
VG
22 May 2025
Went completely as promised
21 May 2025
The people booking me in and booking me out were excellent and very helpful. The only downside was that as my vehicle was recovered under warranty roadside assistance it should have been returned to my home after the repairs but it was not.
20 May 2025
Helpful and charming service advisor.
20 May 2025
Nice experience
19 May 2025
Had to wait a while to pick up my car
14 May 2025
As above
13 May 2025
Mini derive oil change, nothing major but hold car in very good order so all good
13 May 2025
Service was done as expected, car was cleaned properly, service agent tried hard, good follow up (like this questionnaire, plus multiple people asking me personally to fill it in) to make sure service experience was good.
13 May 2025
Good coffee (for a change) pity youve dumbed down on the biscuits?? Always have confidence in your servicing standards.
12 May 2025
Helpful and friendly
12 May 2025
Efficient and Polite - thank you.
10 May 2025
Very satisfied, came back all washed & cleaned
07 May 2025
see above
07 May 2025
Kept fully informed and vehicle was immaculate.
07 May 2025
Good service, very informative throughout and service well completed ahead of time
07 May 2025
Easy to book and collect
06 May 2025
Carried out the necessary work quickly and kept me informed
05 May 2025
Kept inform on the progress of my vehicle
04 May 2025
See above
04 May 2025
As above
04 May 2025
Always puts customer first although it would be nice to have cold drinks and better snacks
02 May 2025
Very good service
30 April 2025
Service great but cost too high
29 April 2025
As above
24 April 2025
Fixed first time
23 April 2025
I found the customer service agent endeavouring to keep me posted on the repair timeline. However he was unable to manage expectations as parts not arriving when expected, created delays that I was not expecting or that had been indicated to me.
23 April 2025
Very friendly and helpful team especially Henry (Winfield).
20 April 2025
Prompt and good standard
19 April 2025
Friendly and efficient Service Team
17 April 2025
Car was finished on time and washed and vacuumed
16 April 2025
Service staff were excellent . Henry kept me informed and ensured i had a suitable hire car to use.
15 April 2025
No outcome on problem given
13 April 2025
A very professional team. Henry and Faye are top notch
11 April 2025
Josh went above and beyond, greatly appreciated.
10 April 2025
Service is not worth as per the price
07 April 2025
My best experience with a BMW dealer. Group 1 Hindhead are ahead of the rest
04 June 2025
Chris was very proactive in the whole process and the lengths gone to, in order to make us feel at ease with all the new tech before we drove away in our new car was great.