OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
235 ratings and 131 comments received in the last 90 days.
23 April 2024
I have purchased three cars from BMW Hindhead and Mark Byron has always looked after me in such a positive, professional and friendly manner.
08 April 2024
The experience was ok but certainly not "premium". The saleswoman was new and lacked experience. It felt like I need to lead her through the sales process rather than the other way round and was a little chaotic at times.
04 April 2024
Very smooth purchase. Car was available in timescale specified.
01 April 2024
Ben, Lee and Ian were attentive, professional and friendly and as honest as they could be
30 March 2024
Very happy the car was in stock so I had it within a week and Lee went through all the controls with me and made sure I was 100% happy with everything before I left.
30 March 2024
Coffee on arrived and a quick transaction
28 March 2024
Everything was perfect. Such an easy process.
26 March 2024
Delivery was 3 weeks later than expected
26 March 2024
Really nice experience with welcoming, friendly and smily faces, efficient with all the paperwork done up front
01 May 2024
Job done well
29 April 2024
Throughout the appointment customer service was excellent. All effort was made to meet my deadline for collecting vehicle. I was kept informed through your and was made to feel welcome.
29 April 2024
Good communication and service
29 April 2024
Friendly staff, everything was explained - everyone was attentive the moment I walked in.
29 April 2024
Exceptional customer service from Joshua Davis and Tracy on your reception and a very polite, helpful and professional Technician in Peter.
29 April 2024
Quick service, kept well informed, ease of handover of courtesy car
28 April 2024
Very attentive couldn't do enough fir me when I was there
27 April 2024
I was contacted for vehicle recall, given an appointment and reminder prior to that date. On arrival I was immediately dealt with by Liam and soon on my way with a loan car. I was contacted when vehicle was ready (valeted) and was soon on my way.
27 April 2024
The technical expertise available at Group 1 addressed all the issues that arose with the car.
24 April 2024
Polite and efficient
28 April 2024
I have given full marks although there have been complications as almost every panel on my car is scratched. Also damage to rear bumper , the team Ben especially have been brilliant in the process to rectify